Now
with PageMaster/ex 4.6, your entire organization can send pages and SMS (cellular)
text messages using Microsoft Exchange Server. Exchange users may send or forward
messages to "text message recipients." These recipients appear on
global or personal address lists just as would any other type of recipient.
Messages can be sent to multiple devices or pre-defined groups of devices. The gateway also handles a mix of numeric and alphanumeric devices in the same group, sending just the numeric portions of a message to the numeric devices and the full message text to alphanumeric devices.
Text messages are transmitted to a service provider using one of six protocols: TAP, SNPP, WCTP, SMPP, SMTP, and DTMF.
Using the "Inbox Rules" or "Out-of-Office Assistant" in Microsoft Outlook, Exchange users can forward some or all of their Email messages to their pager or cellular phone.
When used with its add-on product, PageMaster/ol, PageMaster/ex can monitor the appointment and task reminders for selected users and forward reminders as text messages to their pager or cellular phone.
PageMaster/ex is available in two versions; Standard and Pro. The Pro version adds support for the SNPP, SMTP, and WCTP text messaging protocols, 2-Way pagers, and an enterprise-grade text messaging engine. The Pro version text messaging engine allows multiple access methods for each service provider. For example, you can specify that a service provider be reached primarily through their SNPP server. If the SNPP server is down, or if your Internet connection is down, PageMaster/ex will automatically fall back to alternate access numbers and protocols.
Support for the SMPP protocol is available as an add-on to the PRO version.
A version of PageMaster/ex to support Exchange 2000 and Exchange 2003 can be found here.
Exchange users may send or forward messages to "text message recipients." These recipients appear on global or personal address lists just as would any other type of recipient.
Messages can be sent to multiple devices or pre-defined groups of devices. The gateway also handles a mix of numeric and alphanumeric devices in the same group, sending just the numeric portions of a message to the numeric devices and the full message text to alphanumeric devices.
Exchange users can monitor their Exchange Inbox for new messages. Email messages can selectively be forwarded to their pager or cell phone based on mail filters defined using either the "Inbox Rules" or "Out-of-Office Assistant" in Microsoft Outlook. These filters allow the user to select which of their messages should be sent to their pager or cell phone by defining parameters such as keywords to search for in the From, To, Subject, and Body fields of a message.
PageMaster/ex will report back to the originator of the message any problems encountered while trying to deliver a text message.
For text messages sent with a receipt requested, PageMaster/ex will send a reply once the message has been successfully sent to the destination device(s).
PageMaster/ex supports both numeric and alphanumeric pagers and cellular phones... even simultaneously. For example, suppose a user were to send the message "Please call the Farmington supervisor at 555-1212." to a group of pagers that included a mix of numeric and alphanumeric pagers. The full text of the message would be delivered to the alphanumeric pagers, and the message "555-1212" would be sent to the numeric pagers.
PageMaster/ex does not impose a limit on the length of text messages that may be sent. PageMaster/ex will automatically split lengthy messages and send them in smaller individual messages that the paging service provider will permit.
PageMaster/ex is designed to handle the text messaging needs of even the largest enterprise. Text messages will be batch processed when possible. If 20 text message requests are received and 15 of them are for alpha pagers from the same service provider, all 15 message can be sent in a single connection. The remaining 5 would be sent individually.
All administration of text messaging devices, and configuration of the gateway, is accomplished using the Microsoft Exchange Administrator. There is no need to execute and learn any additional software. Installation is quick and simple.
PageMaster/ex provides a custom form that may be optionally used for sending text messages. Its simple interface and built-in character counter make sending text messages a snap.
PageMaster/ex requires at least one Hayes-compatible 2400 baud or faster modem for operation with TAP and DTMF protocols. Multiple modems are supported for load balancing and fault-tolerance.
PageMaster/ex can also process all of the text messaging required by other PageMaster products installed on the network. In this way, PageMaster/ex can act as a text messaging server.
General |
|||
| Name: | PageMaster/ex | ||
| Version: | 4.6 SP1 | ||
| Released: | 2005 | ||
System Requirements |
|||
| Processor: | Intel | ||
| Operating System: | Windows NT 4, Windows 2000 Server, Windows 2003 Server | ||
| Memory: | 64MB Minimum | ||
| Modem: | At least one Hayes-compatible 2400 baud or faster required for TAP and DTMF protocols. A WinSock-compatible Internet connection is required for SNPP, SMPP, SMTP, and WCTP protocols. | ||
| Mail System: | Microsoft Exchange Server 5.5 or lower (go here for Exchange 2000/2003 version) | ||
Device Support |
|||
| Number of Devices: | Unlimited, based on license purchased | ||
| Device Types: | Numeric, 1-Way Alphanumeric, 2-Way Alphanumeric (PRO version only), Cellular Phone (SMS), 2-Way Cellular Phone (SMS-MO) | ||
| Protocols: | Numeric:
DTMF with user adjustable delay, TAP, SNPP, and WCTP. 1-Way Alphanumeric: TAP with password support, SNPP, WCTP, SMPP, SMTP. 2-Way Alphanumeric (PRO version only): SNPP, WCTP, SMPP. 1-Way Cellular Phone : TAP, SNPP, WCTP, SMPP, SMTP. 2-Way Cellular Phone (PRO version only): SNPP, WCTP, SMPP. |
||
| Batch Processing: | Alphanumeric messages sent to devices sharing a common access method are issued in a single session. | ||
| Message Length: | Unlimited. Messages are automatically split and delivered to a device in separate messages according to a maximum message length (user definable). | ||
| Error Correction: | Full error detection and recovery on all protocols. Includes dial-tone detection and busy signal redial for TAP. Supports multiple access methods for each device with automatic fallback to alternates on failure. | ||
| Confirmation: | If email is sent with receipt requested, PageMaster/ex will return a confirmation email (Delivery Report) once the message is sent successfully. | ||
| Error Notification: | If an error is encountered sending the message, a return email message (Non-Delivery Report) will be issued notifying the sender of the problem. Full error details are logged in the server's application event log. | ||
Messaging Methods |
|||
| Email: | Electronic mail messages sent to text messaging device(s). | ||
| Text Messaging Server: | Text messages sent from client copies of PageMaster can be processed by PageMaster/ex. | ||
| Outlook Reminders: | Appointment and task reminders can be sent to device(s) using PageMaster/ol. | ||
Additional Features |
|||
| Logging: | Text messages are logged to a file. User configurable as to content and organization. | ||
Single Server Licenses |
||||||
| Number of Text Messaging Devices Supported | ||||||
|
10
|
25
|
50
|
100
|
250
|
Unlimited
|
|
| PageMaster/ex 4.6 | EX46- PR-10 $ 599 |
EX46- PR-25 $ 999 |
EX46- PR-50 $ 1,299 |
EX46- PR-100 $ 1,899 |
EX46- PR-250 $ 2,799 |
EX46- PR-U $ 3,999 |
| PageMaster/ex 4.6 PRO | EX46- PP-10 $ 999 |
EX46- PP-25 $ 1,699 |
EX46- PP-50 $ 2,299 |
EX46- PP-100 $ 3,299 |
EX46- PP-250 $ 4,799 |
EX46- PP-U $ 6,999 |
| PageMaster/ex 4.6 PRO + SMPP | EX46- PPL-10 $ 1,499 |
EX46- PPL-25 $ 2,299 |
EX46- PPL-50 $ 2,999 |
EX46- PPL-100 $ 4,499 |
EX46- PPL-250 $ 6,999 |
EX46- PPL-U $ 9,499 |
Note: Single server licenses include on-line documentation and thirty days of unlimited technical support. "PRO" version includes all features of the standard version, plus SNPP protocol, WCTP protocol, SMTP protocol, 2-Way text messaging support, an Enterprise-Grade text messaging engine, and a service provider connection queue viewer. "PRO + SMPP" version adds support for the SMPP protocol.
Additional Licenses |
||||||
| Number of Text Messaging Devices Supported | ||||||
|
10
|
25
|
50
|
100
|
250
|
Unlimited
|
|
| PageMaster/ex 4.6 Additional Server License | EX46- AR-10 $ 299 |
EX46- AR-25 $ 499 |
EX46- AR-50 $ 649 |
EX46- AR-100 $ 949 |
EX46- AR-250 $ 1,1399 |
EX46- AR-U $ 1,999 |
| PageMaster/ex 4.6 PRO Additional Server License | EX46- AP-10 $ 499 |
EX46- AP-25 $ 849 |
EX46- AP-50 $ 1,149 |
EX46- AP-100 $ 1,649 |
EX46- AP-250 $ 2,399 |
EX46- AP-U $ 3,499 |
| PageMaster/ex 4.6 PRO + SMPP Additional Server License | EX46- APL-10 $ 749 |
EX46- APL-25 $ 999 |
EX46- APL-50 $1,499 |
EX46- APL-100 $ 2,249 |
EX46- APL-250 $ 3,499 |
EX46- APL-U $ 4,749 |
Support |
||||||
| Number of Text Messaging Devices Supported | ||||||
|
10 |
25 |
50 |
100 |
250 |
Unlimited |
|
| Extended Support 1 Year | EX46- SPR-10 $ 149 |
EX46- SPR-25 $ 299 |
EX46- SPR-50 $ 399 |
EX46- SPR-100 $ 499 |
EX46- SPR-250 $ 599 |
EX46- SPR-U $ 699 |
| Extended Support 1 Year (PRO Version) | EX46- SPP-10 $ 199 |
EX46- SPP-25 $ 399 |
EX46- SPP-50 $ 499 |
EX46- SPP-100 $ 599 |
EX46- SPP-250 $ 799 |
EX46- SPP-U $ 999 |
| Extended Support 1 Year (PRO + SMPP Version) | EX46- SPPL-10 $ 299 |
EX46- SPPL-25 $ 499 |
EX46- SPPL-50 $ 599 |
EX46- SPPL-100 $ 699 |
EX46- SPPL-250 $ 999 |
EX46- SPPL-U $ 1,299 |
| Extended Support 1 Year (Additional Server) | EX46- SPRA-10 $ 79 |
EX46- SPRA-25 $ 149 |
EX46- SPRA-50 $ 199 |
EX46- SPRA-100 $ 249 |
EX46- SPRA-250 $ 299 |
EX46- SPRA-U $ 349 |
| Extended Support 1 Year (Additional Server PRO) | EX46- SPPA-10 $ 99 |
EX46- SPPA-25 $ 199 |
EX46- SPPA-50 $ 249 |
EX46- SPPA-100 $ 299 |
EX46- SPPA-250 $ 399 |
EX46- SPPA-U $ 499 |
| Extended Support 1 Year (Additional Server PRO + SMPP) | EX46- SPPLA-10 $ 149 |
EX46- SPPLA-25 $ 249 |
EX46- SPPLA-50 $ 299 |
EX46- SPPLA-100 $ 349 |
EX46- SPPLA-250 $ 499 |
EX46- SPPLA-U $ 649 |
Note: The extended support plan provides for one year of unlimited technical support.
Product Upgrades |
||||||
| Number of Text Messaging Devices Supported | ||||||
|
10
|
25
|
50
|
100
|
250
|
Unlimited
|
|
| PageMaster/ex 4.6 Standard to PRO Upgrade | EX46- USPP-10 $ 449 |
EX46- USPP-25 $ 749 |
EX46- USPP-50 $ 1,049 |
EX46- USPP-100 $ 1,449 |
EX46- USPP-250 $ 2,049 |
EX46- USPP-U $ 3,049 |
| PageMaster/ex 4.6 Standard to PRO+SMPP Upgrade | EX46- USPLP-10 $ 949 |
EX46- USPLP-25 $ 1,049 |
EX46- USPLP-50 $ 1,749 |
EX46- USPLP-100 $ 2,649 |
EX46- USPLP-250 $ 4,249 |
EX46- USPLP-U $ 5,549 |
| PageMaster/ex 4.6 PRO to PRO+SMPP Upgrade | EX46- UPPLP-10 $ 549 |
EX46- UPPLP-25 $ 649 |
EX46- UPPLP-50 $ 749 |
EX46- UPPLP-100 $ 1,249 |
EX46- UPPLP-250 $ 2,249 |
EX46- UPPLP-U $ 2,549 |
|
10
|
25
|
50
|
100
|
250
|
Unlimited
|
|
| PageMaster/ex 4.6 Standard to PRO Upgrade (Additional Server License) | EX46- USPA-10 $ 249 |
EX46- USPA-25 $ 399 |
EX46- USPA-50 $ 549 |
EX46- USPA-100 $ 799 |
EX46- USPA-250 $ 1,049 |
EX46- USPA-U $ 1,549 |
| PageMaster/ex 4.6 Standard to PRO+SMPP Upgrade (Additional Server License) | EX46- USPLA-10 $ 499 |
EX46- USPLA-25 $ 549 |
EX46- USPLA-50 $ 899 |
EX46- USPLA-100 $ 1,349 |
EX46- USPLA-250 $ 2,149 |
EX46- USPLA-U $ 2,799 |
| PageMaster/ex 4.6 PRO to PRO+SMPP Upgrade (Additional Server License) | EX46- UPPLA-10 $ 299 |
EX46- UPPLA-25 $ 349 |
EX46- UPPLA-50 $ 399 |
EX46- UPPLA-100 $ 649 |
EX46- UPPLA-250 $ 1,149 |
EX46- UPPLA-U $ 1,299 |
Note: Product upgrades provide 30 days of unlimited technical support.
Product Upgrades |
||||||
| Number of Text Messaging Devices Supported | ||||||
|
10
|
25
|
50
|
100
|
250
|
Unlimited
|
|
| Upgrade from PageMaster/ex 4.5 to 4.6 | EX46- UR45-10 $ 149 |
EX46- UR45-25 $ 249 |
EX46- UR45-50 $ 349 |
EX46- UR45-100 $ 499 |
EX46- UR45-250 $ 699 |
EX46- UR45-U $ 999 |
| Upgrade from PageMaster/ex 4.5 to 4.6 PRO | EX46- UP45-10 $ 549 |
EX46- UP45-25 $ 949 |
EX46- UP45-50 $ 1,349 |
EX46- UP45-100 $ 1,899 |
EX46- UP45-250 $ 2,699 |
EX46- UP45-U $ 3,999 |
| Upgrade from PageMaster/ex 4.5 to 4.6 PRO+SMPP | EX46- UPL45-10 $ 1,049 |
EX46- UPL45-25 $ 1,549 |
EX46- UPL45-50 $ 2,049 |
EX46- UPL45-100 $ 3,099 |
EX46- UPL45-250 $ 4,899 |
EX46- UPL45-U $ 6,499 |
| Upgrade from PageMaster/ex 4.5 PRO to 4.6 PRO | EX46- UP45P-10 $ 349 |
EX46- UP45P-25 $ 599 |
EX46- UP45P-50 $ 799 |
EX46- UP45P-100 $ 1,149 |
EX46- UP45P-250 $ 1,699 |
EX46- UP45P-U $ 2,499 |
| Upgrade from PageMaster/ex 4.5 PRO to 4.6 PRO+SMPP | EX46- UPL45P-10 $ 849 |
EX46- UPL45P-25 $ 1,199 |
EX46- UPL45P-50 $ 1,499 |
EX46- UPL45P-100 $ 2,349 |
EX46- UPL45P-250 $ 3,899 |
EX46- UPL45P-U $ 4,999 |
|
10
|
25
|
50
|
100
|
250
|
Unlimited
|
|
| Upgrade from PageMaster/ex 4.0 to 4.6 | EX46- UR4-10 $ 199 |
EX46- UR4-25 $ 349 |
EX46- UR4-50 $ 449 |
EX46- UR4-100 $ 699 |
EX46- UR4-250 $ 999 |
EX46- UR4-U $ 1,399 |
| Upgrade from PageMaster/ex 4.0 to 4.6 PRO | EX46- UP4-10 $ 599 |
EX46- UP4-25 $ 1,049 |
EX46- UP4-50 $ 1,449 |
EX46- UP4-100 $ 2,099 |
EX46- UP4-250 $ 2,999 |
EX46- UP4-U $ 4,399 |
| Upgrade from PageMaster/ex 4.0 to 4.6 PRO+SMPP | EX46- UPL4-10 $ 1,099 |
EX46- UPL4-25 $ 1,649 |
EX46- UPL4-50 $ 2,149 |
EX46- UPL4-100 $ 3,299 |
EX46- UPL4-250 $ 5,199 |
EX46- UPL4-U $ 6,899 |
| Upgrade from PageMaster/ex 4.0 PRO to 4.6 PRO | EX46- UP4P-10 $ 399 |
EX46- UP4P-25 $ 699 |
EX46- UP4P-50 $ 899 |
EX46- UP4P-100 $ 1,299 |
EX46- UP4P-250 $ 1,899 |
EX46- UP4P-U $ 2,799 |
| Upgrade from PageMaster/ex 4.0 PRO to 4.6 PRO+SMPP | EX46- UPL4P-10 $ 899 |
EX46- UPL4P-25 $ 1,299 |
EX46- UPL4P-50 $ 1,599 |
EX46- UPL4P-100 $ 2,499 |
EX46- UPL4P-250 $ 4,099 |
EX46- UPL4P-U $ 5,299 |
|
10
|
25
|
50
|
100
|
250
|
Unlimited
|
|
| Upgrade from 1.0, 2.0, or 3.0 to 4.6 | EX46- UR3-10 $ 399 |
EX46- UR3-25 $ 699 |
EX46- UR3-50 $ 899 |
EX46- UR3-100 $ 1,399 |
EX46- UR3-250 $ 1,999 |
EX46- UR3-U $ 2,999 |
| Upgrade from 1.0, 2.0, or 3.0 to 4.6 PRO | EX46- UP3-10 $ 799 |
EX46- UP3-25 $ 1,399 |
EX46- UP3-50 $ 1,899 |
EX46- UP3-100 $ 2,799 |
EX46- UP3-250 $ 3,999 |
EX46- UP3-U $ 5,999 |
| Upgrade from 1.0, 2.0, or 3.0 to 4.6 PRO+SMPP | EX46- UP3-10 $ 1,299 |
EX46- UP3-25 $ 1,999 |
EX46- UP3-50 $ 2,599 |
EX46- UP3-100 $ 3,999 |
EX46- UP3-250 $ 6,199 |
EX46- UP3-U $ 8,499 |
Note: Version upgrades provide 30 days of unlimited technical support.
Device License Upgrades |
|||||
| Number of Text Messaging Devices Supported | |||||
|
25
|
50
|
100
|
250
|
Unlimited
|
|
| Upgrade of 10 Device License To: | EX46- UPR10-25 $ 449 |
EX46- UPR10-50 $ 749 |
EX46- UPR10-100 $ 1,349 |
EX46- UPR10-250 $ 2,249 |
EX46- UPR10-U $ 3,449 |
| Upgrade of 25 Device License To: | EX46- UPR25-50 $ 349 |
EX46- UPR25-100 $ 949 |
EX46- UPR25-250 $ 1,849 |
EX46- UPR25-U $ 3,049 |
|
| Upgrade of 50 Device License To: | EX46- UPR50-100 $ 649 |
EX46- UPR50-250 $ 1,549 |
EX46- UPR50-U $ 2,749 |
||
| Upgrade of 100 Device License To: | EX46- UPR100-250 $ 949 |
EX46- UPR100-U $ 2,149 |
|||
| Upgrade of 250 Device License To: | EX46- UPR250-U $ 1,249 |
||||
|
25
|
50
|
100
|
250
|
Unlimited
|
|
| Upgrade of PRO 10 Device License To: | EX46- UPP10-25 $ 749 |
EX46- UPP10-50 $ 1,349 |
EX46- UPP10-100 $ 2,349 |
EX46- UPP10-250 $ 3,849 |
EX46- UPP10-U $ 6,049 |
| Upgrade of PRO 25 Device License To: | EX46- UPP25-50 $ 649 |
EX46- UPP25-100 $ 1,649 |
EX46- UPP25-250 $ 3,149 |
EX46- UPP25-U $ 5,349 |
|
| Upgrade of PRO 50 Device License To: | EX46- UPP50-100 $ 1,049 |
EX46- UPP50-250 $2,549 |
EX46- UPP50-U $ 4,749 |
||
| Upgrade of PRO 100 Device License To: | EX46- UPP100-250 $ 1,549 |
EX46- UPP100-U $ 3,749 |
|||
| Upgrade of PRO 250 Device License To: | EX46- UPP250-U $ 2,249 |
||||
|
25
|
50
|
100
|
250
|
Unlimited
|
|
| Upgrade of PRO+SMPP 10 Device License To: | EX46- UPPL10-25 $ 849 |
EX46- UPPL10-50 $ 1,549 |
EX46- UPPL10-100 $ 3,049 |
EX46- UPPL10-250 $ 5,549 |
EX46- UPPL10-U $ 8,049 |
| Upgrade of PRO+SMPP 25 Device License To: | EX46- UPPL25-50 $ 749 |
EX46- UPPL25-100 $ 2,249 |
EX46- UPPL25-250 $ 4,749 |
EX46- UPPL25-U $ 7,249 |
|
| Upgrade of PRO+SMPP 50 Device License To: | EX46- UPPL50-100 $ 1,549 |
EX46- UPPL50-250 $4,049 |
EX46- UPPL50-U $ 6,549 |
||
| Upgrade of PRO+SMPP 100 Device License To: | EX46- UPPL100-250 $ 2,549 |
EX46- UPPL100-U $ 5,049 |
|||
| Upgrade of PRO+SMPP 250 Device License To: | EX46- UPPL250-U $ 2,549 |
||||
|
25
|
50
|
100
|
250
|
Unlimited
|
|
| Upgrade of 10 Device Additional Server License To: | EX46- UAPR10-25 $ 240 |
EX46- UAPR10-50 $ 399 |
EX46- UAPR10-100 $ 699 |
EX46- UAPR10-250 $ 1,149 |
EX46- UAPR10-U $ 1,749 |
| Upgrade of 25 Device Additional Server License To: | EX46- UAPR25-50 $ 199 |
EX46- UAPR25-100 $ 499 |
EX46- UAPR25-250 $ 949 |
EX46- UAAPR25-U $ 1,549 |
|
| Upgrade of 50 Device Additional Server License To: | EX46- UAPR50-100 $ 349 |
EX46- UAPR50-250 $ 799 |
EX46- UAPR50-U $ 1,399 |
||
| Upgrade of 100 Device Additional Server License To: | EX46- UAPR100-250 $ 499 |
EX46- UAPR100-U $ 1,099 |
|||
| Upgrade of 250 Device Additional Server License To: | EX46- UAPR250-U $ 649 |
||||
|
25
|
50
|
100
|
250
|
Unlimited
|
|
| Upgrade of PRO 10 Device Additional Server License To: | EX46- UAPP10-25 $ 399 |
EX46- UAPP10-50 $ 699 |
EX46- UAPP10-100 $ 1,199 |
EX46- UAPP10-250 $ 1,949 |
EX46- UAPP10-U $ 3,049 |
| Upgrade of PRO 25 Device Additional Server License To: | EX46- UAPP25-50 $ 349 |
EX46- UAPP25-100 $ 849 |
EX46- UAPP25-250 $ 1,599 |
EX46- UAPP25-U $ 2,699 |
|
| Upgrade of PRO 50 Device Additional Server License To: | EX46- UAPP50-100 $ 549 |
EX46- UAPP50-250 $1,299 |
EX46- UAPP50-U $ 2,399 |
||
| Upgrade of PRO 100 Device Additional Server License To: | EX46- UAPP100-250 $ 799 |
EX46- UAPP100-U $ 1,899 |
|||
| Upgrade of PRO 250 Device Additional Server License To: | EX46- UAPP250-U $ 1,149 |
||||
|
25
|
50
|
100
|
250
|
Unlimited
|
|
| Upgrade of PRO+SMPP 10 Device Additional Server License To: | EX46- UAPPL10-25 $ 449 |
EX46- UAPPL10-50 $ 799 |
EX46- UAPPL10-100 $ 1,549 |
EX46- UAPPL10-250 $ 2,799 |
EX46- UAPPL10-U $ 4,049 |
| Upgrade of PRO+SMPP 25 Device Additional Server License To: | EX46- UAPPL25-50 $ 399 |
EX46- UAPPL25-100 $ 1,149 |
EX46- UAPPL25-250 $ 2,399 |
EX46- UAPPL25-U $ 3,649 |
|
| Upgrade of PRO+SMPP 50 Device Additional Server License To: | EX46- UAPPL50-100 $ 799 |
EX46- UAPPL50-250 $2,049 |
EX46- UAPPL50-U $ 3,299 |
||
| Upgrade of PRO+SMPP 100 Device Additional Server License To: | EX46- UAPPL100-250 $ 1,299 |
EX46- UAPPL100-U $ 2,549 |
|||
| Upgrade of PRO+SMPP 250 Device Additional Server License To: | EX46- UAPPL250-U $ 1,299 |
||||
The information in this article applies to:
Last Reviewed: March 15, 2002
After starting the PageMaster/ex service, the service fails to start due to a login failure. The following event is then generated in the event log:
"Failed to initialize global conversion engine data. Error code -2147467259 was received."
The service at this point stops with an error message:
Could not start the PageMasterEX service on \\SERVERNAME Error: 1069: The service did not start due to login failure.
There are invalid entries in the registry related to MAPI conversion engines. These invalid entries are likely the result of the removal of a third-party connector that did not clean up its registry entries.
Using the registry editor (Regedt32. exe), look at the key ""HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MAPI Conversions"". In this key will be several subkeys for MAPI conversion engines. The entries for ""IPM_IN"" and ""IPM_OUT"" are for PageMaster/ex. Check for other entries related to connectors that have since been removed from the server. Delete any such keys and reboot the server. Be sure that you do not delete any subkeys for connectors that are still installed.
WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Omnitrend cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.
This problem has been fixed in PageMaster/ex 3. 0.
The information in this article applies to:
Last Reviewed: July 30, 2002
When you try to start the PageMaster/ex service, a pop-up dialog box appears with the following message:
PageMasterEX - DLL initialization failure. Initialization of the dynamic link library c:\windows\system32\user32. dll failed. The process is terminating abnormally.
The system has run out of memory to create a new desktop heap for the service being started.
Fixing this problem requires editing of the Registry and restarting the computer concerned.
WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Omnitrend cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.
Run the Registry Editor(Regedt32. exe).
Under the HKEY_LOCAL_MACHINE subtree, go to the following subkey: \System\CurrentControlSet\Control\Session Manager\ SubSystems\Windows
The default data for this value will look something like the following (all on one line):
%SystemRoot%\system32\csrss. exe ObjectDirectory=\Windows SharedSection=1024,3072 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
You will need to make the following change to this value:
Scan along the line until you reach the part that defines the SharedSection values and add "",512"" after the second number. This value should now look something like the following:
%SystemRoot%\system32\csrss. exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
After making this change, close Regedt32 and restart the server. This change will limit the size of desktop heaps created by non-interactive services to 512 KB, which should be ample for most services.
Microsoft has confirmed this to be a problem in Windows NT version 4. 0.
The information in this article applies to:
Last Reviewed: January 7, 2002
No paging even though the PageMaster/ex service is running and no non-delivery reports are received. No entries are made in the page log file, and no events are generated in the event log.
Network Associates GroupShield 4. x is installed and is interfering with the operation of the paging connector. This is due to a bug in GroupShield 4. x that applies anti-virus wrappers around the page messages.
Using the Exchange Administrator program, bring up the properties page for GroupShield. This is located under Configuration\Servers\ServerName.
Choose the ""On Access (Mailboxes)"" tab. At the bottom of the dialog box is an Exclusion List. Choose the Add button and add the PageMaster/ex mailbox to the Exclusion List.
The GroupShield services will restart. After the restart, paging should work properly. A reboot of the server is not required.
The information in this article applies to:
Last Reviewed: May 23, 2001
When creating a new pager or editing an existing pager, the Service drop list is empty even though service providers were configured on the properties page for the connector.
The local registry parameter that contains the server name on which PageMaster/ex is installed is missing or invalid. Since the local administrator software can't access the proper server, the services data file cannot be read.
If the properties page for the pager is already visible, close it. Create a new page or edit an existing pager. Hold down the CTRL key before choosing the ""Pager"" tab. This will force the software to prompt you for the name of the server on which the connector is installed. Enter the server name (all in caps with no leading ""\\"") and choose OK. The Service drop list should now contain the list of configured service providers. "
The information in this article applies to:
Last Reviewed: January 18, 2002
When creating a new pager or editing an existing pager, the pager address never changes from "NEW".
The administrator program is unable to locate the pager entry in the Exchange Directory.
Using the Registry Editor on the workstation, add a key named PageMasterEX under HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services. This key should have no class.
Under the new PageMasterEX key, create another classless key named Parameters. Under the new Parameters key, create a value of type REG_SZ named HomeDSA. The value should contain the name of the server on which PageMaster/ex is installed. Note that this name should be specified without the leading "\\".
The information in this article applies to:
Last Reviewed: March 15, 2002
When creating a new pager , an error occurs "Unable to set the Email address for the pager. The newly created pager cannot be found. Be sure you are creating this pager as a custom recipient according to the documentation under "Adding Pagers". This error may also be caused due to delays in directory replication. It is recommended that this pager be created on the Exchange Server on which PageMaster/ex is installed. If you have multiple servers with PageMaster/ex, the pager should be created on the primary PageMaster/ex server. "
The administrator program is unable to locate the newly created pager entry in the Exchange Directory. This is likely because the Exchange Administrator is connected to a server other than the server on which the paging connector is installed. As such, the newly created entry is made on another Exchange Server. When the administrator then tries to modify properties for the new pager, it cannot be found on the server on which PageMaster/ex is installed. Eventually, Exchange will replicate the pager to the other Exchange Server(s) through normal directory replication, but this takes some time.
In the Exchange Administrator program, close all server connections.
Open a connection to the server on which PageMaster/ex is installed.
Exit and restart the Exchange Administrator. You should now be
able to create new pagers.
No. PageMaster/ex integrates as a component of Exchange, so it must be installed on an Exchange Server.
No, the connector will not cause any noticeable decrease in performance of the Exchange Server. Only one component of PageMaster/ex is actually executed on the server. . . that is the paging service. The paging service spends most of its time idle, waiting for page requests or communication on a modem port.
Not necessarily, but it is preferred. There is no security risk in installing paging modems on the Exchange Server, as these modems are not configured for RAS, and are not set for auto answer.
If desired, however, modems can be remotely located and a redirector installed on the Exchange Server to redirect the communications to the remote modems. There are many third-party packages to accomplish this (e. g. WinPort).
This question is difficult to answer, as there are several variables that come into play; The number of modems used, the number of PageMaster/ex connectors used, the number of different service providers, the baud rates at which each service provider operates, and so on.
As a general rule, PageMaster/ex was designed to be scalable, and paging volumes of up to 30,000 pages per day are easily obtainable.
No. Any Exchange mail client (e. g. Outlook) can be used to send text messages. The device will simply show up on the GAL (global address list) just as do any other Exchange mailbox. Users can then pick one or more devices as recipients and send the text message just as they would any other Email.
PageMaster/ex does include a custom "Send Page" form. This form provides a character counter which can be used in installations where users need to limit the number of characters they are sending. However, use of this form is completely optional.
Yes. If the device information were to be attached to the users Exchange mailbox, Exchange would have no way of knowing what messages were intended for the device (pager or cell phone) and what messages were intended for the users normal mailbox.
In addition, there are many advantages to keeping the devices as separate recipients. As separate recipients, you can:
You can upgrade your license at any time by purchasing a license upgrade from Omnitrend. The cost of a license upgrade is posted on the pricing table (see also the pricing table for PageMaster/ex 2000 for Exchange 2000).
To order a license upgrade, contact Omnitrend Sales.
No, all versions of PageMaster/ex are fully compatible with Windows 2000.
SMTP is an email protocol. Text messaging protocols were created to allow direct, 2-way access to the text messaging terminals at the service provider.
There are several disadvantages to using SMTP for text messaging:
Speed
SMTP mail can often be timely, but inherent delays in routing
and mail server congestion can often cause the SMTP message containing
the text message to be delayed getting to the service provider.
Text messaging protocols provide a direct connection to the equipment
that issues the messages to the transmission equipment.
Reliability
SMTP mail is not 100% guaranteed delivery. If the message is delayed,
or fails to get to the service provider, you will never know.
Text messaging protocols provide a 2-way communication between
PageMaster/ex and the service provider to insure the message was
received. In addition, most service providers support multiple
protocols giving you a backup path should the primary fail. This
failover is automatic with PageMaster/ex, insuring you of the
highest reliability for your text messaging.
Security
SMTP mail is not secure, so the content of your text messages
are subject to interception by unwanted parties. Internet-based
text messaging protocols are much less subject to intercept as
they are direct TCP/IP connections to the service provider. .
. messages are not bounced from server to server. In addition,
modem based protocols, leased line connections, and dedicated
frame relay connections can be used to insure complete privacy.
Content Control
Sending text messages via SMTP does not allow for control over
the content of the text message. PageMaster/ex allows you to define
what and how much of the message is delivered to the device.
Throughput
For larger enterprise applications, SMTP simply is not sufficient
to handle a large volume of text messaging. PageMaster/ex is quite
scalable. Volumes of 30,000+ text messages per day are easily
achievable using text messaging protocols.
| Current Evaluation Version | Platform | Filename | Size |
|---|---|---|---|
| PageMaster/ex 4.6 PRO+SMPP SP1 Evaluation | Windows NT/2000 (Intel) | PMEX46.exe | 2,769K |
PageMaster/ex Version 4.5 (includes SP5)
This file is for download by owners of PageMaster/ex version
4.5, and requires a valid version 4.5 serial number. It is the
latest build of that version. Note that this is not the
latest version of PageMaster/ex. For the latest version, see Downloads
above.
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