Product Support Services

When contacting Omnitrend for technical support, please have ready the version number of the software as well as the version of Windows you are using.

Omnitrend offers two support options: Extended Support and Gold Support. As of January 1 2006, Omnitrend no longer offers pay-per-incident support. In order to obtain support for your product, you must subscribe to one of the support plans.

Extended support, available in one year increments, permits you to open a support case without charge. No per-incident fee will be incurred regardless of the cause of or solution to the problem. There is no limit on the number of support cases that may be opened during the one year period. The only support fee is the cost of the extended support period itself. Note also that extended support does not provide for higher priority to support cases or provide support outside of normal support hours.

Gold support offers the same support privileges as Extended Support, but includes maintenance. For the term of the support agreement, Omnitrend will provide any updates and new versions of the software at no additional cost.

You may reach Omnitrend support through any of the following means:

Voice
Omnitrend support engineers may be reached weekdays from 9am to 5pm Eastern time (excluding holidays) at (860) 673-8910.

Email
Omnitrend support may be reached by email at support@omnitrend.com.

Fax
Technical questions may be faxed to (860) 673-3023. In your fax, please be sure to provide a fax number or email address to which the reply can be sent.

 

Holidays and Events

Omnitrend will be observing the following holidays for 2008 and will be closed:

Fourth of July - July 4th
Thanksgiving Day - November 27th
Christmas Day - December 25th

Due to development and/or marketing-related shows and events, Omnitrend support will be available via call-back for emergencies only during the following dates in 2008:

May 7-11
October 6-10